Before making a complaint, fill out the product complaint form. We will get back to you and resolve the situation.

SELLER

Galija color: www.galijacolor.sk
Company: GALIJA COLOR, s.r.o.
Headquarters: Dopravná 8, 040 13 Košice
ID: 36 594 385,
VAT number: SK 2022013686
Registration: District Court Košice I, department Sro., company no. 16696 / V
E-mail: office@galijacolor.sk
Phone:+421 905 881 094
* mandatory items

BUYER

AN ORDER

GENERAL INFORMATION

  • report the complaint within 24 hours
  • accurately document the defect (in writing and photographically)
  • put the non-conforming product or non-conforming products aside
  • put away the box from the paint with the batch and with the order of the box (box number)
  • attach the painting record from the relevant day
  • attach a record from the daily record of PH values and conductivity of the chemical pre-treatment
  • attach a record of the exit inspection of coated products
  • attach a record of the dispatch of the products (description and numbers)
  • set aside the strip testers from before the final coating
  • set aside the samples of sheets (10 x 20 cm) from the final painting
  • Since these are specific matters, wait for the instructions of the technician or the responsible worker, who will complete all the necessary data and determine the procedure for resolving the complaint.
  • Complaints must be made without delay to prevent the defect from spreading and, as a result, the complaint will be rejected. By reporting the defect in time, you can ensure a problem-free processing of the claim.
Click or drag files to this area to upload. You can upload up to 10 files.
Click or drag files to this area to upload. You can upload up to 10 files.
Click or drag files to this area to upload. You can upload up to 10 files.
Click or drag files to this area to upload. You can upload up to 10 files.
Click or drag files to this area to upload. You can upload up to 10 files.

Descriptions *

When processing personal data, the company GALIJA COLOR, p. r. about. according to the Personal Data Protection Policy available at www.galijacolor.sk.